COVID-19

Friday 6 August 2021

Once again we'll be working behind closed doors at a limited capacity during the current lockdown. Hours as follows:

Mon-Fri, 9am-1pm
Sat-Sun, closed

Click and collect will be available during the lockdown. Please order your film online and select ‘local pick-up’. You’ll be notified once your order is ready.

  • Drop-offs will still be accepted via our 24/7 store front drop-box.
  • Rush orders will be completed as normal from Mon-Fri.
  • We’ll be sending and receiving postal orders as normal.
  • Off-site drop-box collection will be suspended until lockdown eased.

Updates will follow in accordance with government guidelines. Take care of yourself and one another.

Thanks for your on-going support, 

♥ HV 

 

Tuesday 15 June 2021

We are back in the lab and are open for our regular business hours. 

Mon  11am-4pm
Tue  11am-4pm
Wed  11am-4pm
Thu  11am-4pm
Fri click & collect only 9am-1pm
Sat  closed
Sun  11am-3pm

  • Drop-offs always accepted via our 24/7 store front drop-box.
  • All off-site drop-boxes are now open and picked up Tue 10am

Thanks for the support over the 'circuit breaker'. Buy local where you can, support small business and above all, stay safe.

 

Friday 4 June 2021

We'll be continuing with the 'circuit breaker business hours' below for the coming week. 

Mon June 7  9am-1pm
Tue June 8  9am-1pm
Wed June 9  9am-1pm
Thu June 10  9am-1pm
Fri June 11  9am-1pm
Sat June 12  closed
Sun June 13 11am-3pm

Click and collect will be available during our circuit breaker business hours. Please order your film online and select ‘local pick-up’. You’ll be notified once your order is ready.

  • Drop-offs will still be accepted via our 24/7 store front drop-box.
  • Rush orders will be completed as normal from Mon-Fri.
  • We’ll be sending and receiving postal orders as normal.
  • Off-site drop-box collection will be suspended until June 15.

Thanks for the continuing custom. Buy local where you can, support small business and above all, stay safe.

 

Thursday 27 May 2021

In line with the Victoria Government’s 7 day circuit breaker restrictions, our roller door will be down from Friday 28 May until our re-opening on June 4 (fingers crossed). We have revised ‘circuit breaker business hours’ for the next 7 days, as follows:

Fri May 28  9am-1pm
Sat May 29  closed
Sun May 30  closed
Mon May 31  9am-1pm
Tue June 1  9am-1pm
Wed June 2  9am-1pm
Thu June 3  9am-1pm

  • Click and collect will be available during our circuit breaker business hours. Please order your film online and select ‘local pick-up’. You’ll be notified once your order is ready.
  • Drop-offs will still be accepted via our 24/7 store front drop-box.
  • Current rush orders will be completed by the close of business today (May 27).
  • We’ll be sending and receiving postal orders as normal.
  • Off-site drop-box collection will be suspended until June 8.
As always, we appreciate your patience and understanding. Please call or email us if you have any questions. Take care.

Thursday 18 February 2021

We're back to our regular processing hours of Monday-Friday 9am-5pm and our regular customer contact hours of Monday-Thursday 12 noon-3pm. Regular turnaround times of 3-5 working days apply. 

 

Friday 12 February 2021

We'll be out of action Saturday 13 February - Wednesday 17 February as Melbourne heads back into five days of Stage 4 lockdown. We'll still be accepting orders through our Black Street dropbox if you live locally, and via post for everywhere else. Any rush jobs will be completed (all going well) on Thursday 18 February; all external dropboxes will (hopefully) also be collected on Thursday 18 February. We're still working through all prior orders and our usual turnaround times have been pushed to around 7-10 working days — we thank you all for your patience during this time.

 

Tuesday 10 November 2020

We have turned our processor and scanners back on and our roller door is open for the first time since March this year.

⁣We would like to thank everyone for your support, kindness and patience during this time. To those who have dropped film during the lockdown, thank you for giving us a running start.⁣

Our shopfront is currently open for dropoffs, pickups and film purchases from Monday to Thursday, 12pm-3pm. You can also drop film 24/7 via the dropbox at the lab, or send your order via post. ⁣⁣

Please be patient as we work through the backlog dropped in over the past three months. We are contactable by phone and email Monday to Friday⁣, 9am-3pm via phone (03) 9023 3689⁣ or email develop@hillvale.com.au⁣.

⁣Thank you for supporting local small businesses.⁣

Welcome back Melbourne, see you soon.⁣

— Hillvale Photo

 

COVID-Safe operations

Please note some of our COVID-Safe operations detailed below.

  • We’ve installed a zero-contact dropbox chute for quick dropoffs during opening hours if you don’t need assistance.
  • The lab, including all communal pens and dropbox areas, will be cleaned sanitised at least twice daily. 
  • We encourage payments via contactless credit and debit payments, or online invoice.
  • We encourage postage of film orders and negatives where possible, and are offering reduced postage fees to facilitate this ($7.50 for standard and $9 for express).
  • All staff and customers must wear face coverings in accordance with public health advise, unless there is lawful reason not to.
  • We will be working with reduced staff in the lab to allow for adequate social distancing inside the lab — thanks for your patience during this period.
  • Please remember to keep safe and follow new signage displayed. If you're feeling unwell, please stay home!

Online store and delivery

Visit our online store to buy film anytime. We're offering reduced fees of $7.50 for standard and $9 for express postage. Please note that Australia Post currently seems to be experiencing extended delivery times. 

We're still running our free delivery service (Deliveroll) every Wednesday too, with a strict contactless procedure. Negative delivery is available — select this free of charge with any film order. 


Deep storage and dropbox retrieval

Deep storage retrieval is available again — please order through our online store. Current deep storage orders will be fulfilled. Dropbox recovery is available for purchase through our online store.