COVID-19 Updates

4 August 2020

From tomorrow Wednesday 5 August we’ll be shutting down our processing and scanning services for six weeks, following the DHHS Stage 4 Restrictions for Retail Trade Services. Please find more info below.

Our online store remains open throughout this period and we'll be posting out orders regularly, as well as still offering free local delivery.

For any queries during this period please contact us via email at develop@hillvale.com.au — we’ll do our best to respond within a few days. 

Thank you for the continued support over the past five months. Please continue to support small business where you can. See you soon, and take care of yourselves and each other.

— Hillvale Photo

 

Current orders

All current C-41 orders received (both via dropbox and post) by 3pm tomorrow Wednesday 5 August will be completed by the end of the day. Please note the only dropbox available is our lab dropbox at 16 Black Street Brunswick.

All B&W orders received by 3pm today Tuesday 4 August will be completed by Wednesday 5 August. 

All E-6 orders received from Monday 3 August will be held until further notice. If you’d like your order returned, please contact us via email and we can arrange return postage.


Incoming orders

All orders received after 3pm tomorrow will be held at our lab until we can resume operation. If you’d like your order returned, please contact us via email and we can arrange return postage. 


Online store and delivery

There’s no change to our online store, so you can buy film online anytime. We're offering reduced fees of $7.50 for standard and $9 for express postage. Please note that Australia Post currently seems to be experiencing extended delivery times. 

We're still running our free delivery service (Deliveroll) every Wednesday too, with a strict contactless procedure. Negative delivery is available — select this free of charge with any film order. 


Deep storage and dropbox retrieval

Deep storage retrieval is suspended until further notice. Current deep storage orders will be fulfilled. Dropbox recovery is available for purchase through our online store.