If you can't find an answer to your question in our FAQ section, don't hesitate to get in contact with us at email@example.com. Thank you!
How can I get rolls to you?
If you're able to make it to our lab in Brunswick, you can drop off in person during open hours, or after hours through lab dropbox. Otherwise we offer multiple convenient offsite dropboxes around Melbourne which are collected weekly, and we accept postal orders from around Australia and the world.
How long will the whole process take?
Our usual turnaround time for C-41 and B&W orders is 3-5 working days from when we receive your order at our lab. For E6, it's closer to 7-14 working days as we outsource this process. Depending on the amount of rolls you've dropped off you may receive your order more quickly.
What if I need a quicker turnaround?
We offer a rush service which enables a next day guaranteed turnaround. Select this on your job bag when you drop off your film. Depending on the amount of rolls, rush orders can usually be fulfilled within just a few hours if dropped off at our lab during open hours.
Rush jobs dropped off Friday arvo / over the weekend will be developed first thing Monday and invoiced by the EOD.
Do you do prints?
No, we don't offer printing as a service. If you're looking to print your work, we recommend heading across the road to either Kmart or Thirds Fine Art Printing, depending on the quality you're after.
How are you managing COVID-19?
- We’ve installed a zero-contact dropbox chute for quick dropoffs during opening hours if you don’t need assistance.
- The lab, including all communal pens and dropbox areas, will be cleaned sanitised at least twice daily.
- We encourage payments via contactless credit and debit payments, or online invoice.
- We encourage postage of film orders and negatives where possible.
- We will be working with reduced staff in the lab to allow for adequate social distancing inside the lab — thanks for your patience during this period.
- Please remember to keep safe and follow new signage displayed. If you're feeling unwell, please stay home!
Do you do disposable cameras?
Yes! Disposables contain 35mm film. The majority of disposables have C-41 colour film inside, but some have B&W. Place your disposable camera in the job bag once complete and seal it up. We’ll remove the film for you.
What formats do you develop?
We develop most formats in C-41, BW, ECN-2 and E6 including 35mm, 120, 110 and APS. C-41 and B&W orders are processed in-house; E6 and C-41 push processing is outsourced to our dedicated outsource lab.
Can I push or pull my film?
Yes we provide the option to push & pull across C-41 and B&W orders, while C-41 & B&W orders can be pulled, we usually advise against this - please contact us for further information. We can accommodate B&W & C-41 pushing and pulling in house for $3.
When do you develop B&W orders?
We develop B&W orders on Monday and Thursday mornings. Rolls are scanned shortly thereafter.
How are my negatives kept?
We cut and sleeve all negatives in strips of 6, unless otherwise specified during drop-off.
Can I leave my rolls uncut?
Sure thing - please specify this when dropping off your rolls in the comment section of your order form.
Do you develop "souped" film rolls?
We do not develop film souped rolls, this will contaminate our chemistry and leave artefacts on other customers films.
What's the difference between lo-res and hi-res scans?
Lo-res files are around 3602x2397px @ 72ppi and are perfect for web usage and medium prints (up to 8x12" [A4]). Hi-res files are around 6144x4096px at 72dpi and are recommended for editing, cropping, larger screens, larger prints (up to 12x18" [A3] size and larger).
Do you offer borders on scans?
Yes we do, 35mm full frame black borders are available on our Fujifilm SP-3000 scanner - please note we do not recommend scanning E6 film with borders.
Full frame 35mm borders are not available for Noritsu Scans.
120 films can have a NO CROP border applied on the Noritsu Scanner, which has 3 black edges around the frame. Please contact us for sample images.
How long do you store my files on Dropbox?
We host files online for three months. We recommend you download your photos to a computer or hard disk as soon as you receive your download link.
I forgot to download my files?
We offer file retrieval for a flat $20 fee which covers your entire backlog of orders you have with us. You can order this through our online store here.
How long are my negatives stored for pick-up at Hillvale?
We keep negatives at our lab for three months. You can pick up your orders from our lab during our open hours. After three months, negatives are transferred to our offsite deep storage facility. Negatives are kept in deep storage for a total of two years and can be retrieved at any stage during this period for a flat $50. Please request retrievals online through our shop.
When do I pay?
If you’re dropping in film at our lab we offer payment via cash or card. Alternatively, if you’re using one of our dropboxes or posting in rolls, we’ll send you a Square invoice once your order is complete. You’ll receive a download link to your photos via email shortly after payment is made.
It’s been over a week since I dropped off and I still haven't received an invoice?
Most jobs should be complete within seven working days. If you're a new customer, have a quick look in your Spam or Promotions folders to see if our email has gone astray. Otherwise please get in contact with us at firstname.lastname@example.org and we can follow up for you.
I've paid my order but I haven't received my download link?
Our system automatically sends your download link once payment is received. This usually takes a few minutes but can sometimes take up to half an hour. Emails from us can also often get lost in your spam or promotions folders. If you've waited half an hour but still haven't received your download link please email us at email@example.com and we can fix this up for you.
Do I get a refund for a blank roll?
We only charge a developing fee for blank rolls to cover costs. If you’ve paid upfront, you’ll receive this in the form of a credit or Square refund. If you haven’t yet paid, we’ll adjust the amount on your invoice.
Do you sell gift cards?
Yes, we have $50 gift vouchers available for purchase online and at our lab. Please note gift vouchers can only be redeemed in-store. Gift vouchers can be dropped off or posted in with corresponding orders for redemption. Our gift vouchers are not electronic so if lost they can not be replaced.