What are your turnaround times?
Currently, turnaround times are 2 - 5 days. For outsourcing there is a 5 - 7 day turnaround. If you have not received your order within 14 days, please contact us directly as most all jobs will be finished within this timeframe. If you do need them quicker than this we offer a RUSH service fee.
Do you do prints?
No, we do not print. We only scan and send your files via dropbox link.
What is the difference between your lo-res and hi-res scans?
It is purely the size of the image. The quality is the same for both, and goes through the same process. It all depends what you will use them for. Lo-res files are around 1800 x 1200 pixels and are perfect for online, web use and for getting small prints made if you wish. Hi-res files are around 5000 x 3000 pixels and are suitable for printing larger, (up to A3, or 12x18" size).
How long do you store my files on Dropbox?
Your link will stay active for a period of 3 months. After this time we take it down. There is a $15 dropbox retrieval fee if you didn't save your files. With this fee you will receive your entire backlog of orders you have with us.
How long are my negatives stored for pick-up at Hillvale?
We keep your negatives on-site for a period of 3 months. After the 3 month period they will be transferred to our off-site deep storage facility. A $40 retrieval fee incurs to get your negs from deep storage. Negatives are kept in deep storage for a total of 2 years.
I paid my order but I have not gotten my download link?
Our system automatically sends out your download link once payment is received. This usually takes between 5 - 30 minutes to reach you. If you haven't received it after this time please email us and we can fix this up for you.
How do I pay?
Once your order is complete, we send out a Paypal invoice for payment. You will receive a dropbox link containing your photos shortly after payment.
Do you do disposable cameras?
Yes, we certainly do. You can select options for these on the job bag under the 35mm heading which corresponds to the type of film is in the camera. the majority of disposables have colour film inside, and some have black and white film. Place your disposable camera in the job bag once complete and seal it up.
How do your gift vouchers work?
Each $50 gift voucher is stamped once for every $5 spent. Please note gift vouchers can only be redeemed in-store. Gift vouchers can be dropped off or posted in with corresponding orders for redemption.